Privacy policy

Last updated: 26 August 2026

This privacy policy describes how Qurtens (“we”, “our”) collects, uses and discloses your personal information when you visit or make a purchase on https://qurtens.com (the “Site”), or when you communicate with us.

Please read this policy carefully.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. The updated version will be published on the Site with a revised update date.

How we collect and use your personal information

To provide and improve our services, we collect personal information from several sources, described below. We may use your information to communicate with you, process your orders, meet our legal obligations, enforce our terms of use, and protect our users and our business.

What personal information we collect

Information you give us directly:

• Contact details (name, address, phone number, email).
• Order details (billing/shipping addresses, payment confirmation).
• Account information (username, password, security information).
• Communications with our customer service team.

Information collected automatically:

We automatically collect certain data about your use of the Site through cookies and similar technologies (device, browser, IP address, usage data).

Information from third parties:

We may receive information from vendors, service providers, or social platforms that help us operate the Site.

How we use your personal information

• To process orders and deliver products.
• To send you communications related to your account, your order, or our policies.
• To provide customer support.
• For marketing and advertising (where the law allows).
• For fraud detection and security.
• To meet our legal and regulatory obligations.

Cookies

We use cookies and similar technologies to improve your experience, run analytics, and personalise content. You can manage cookies in your browser settings, but turning them off may affect some Site features.

How we share your personal information

We may share your personal information with:

• Service providers and vendors who operate on our behalf.
• Business and marketing partners.
• Affiliates in our group.
• Government authorities, if the law requires it.

We do not sell or share sensitive personal data without your consent.

Third-party sites

Our Site may contain links to third-party sites that we do not operate. We are not responsible for their content, policies or practices. Read their privacy policy before giving them personal information.

Children’s data

Our services are not intended for children and we do not knowingly collect personal data from minors. If you believe your child has given us data, contact us to request deletion.

Security and retention of your information

We implement security measures to protect your information, without being able to guarantee absolute security. We keep data for as long as needed to meet our legal, contractual or operational obligations.

Your rights

Depending on where you live, you may have the right to:

• Access, correct or delete your personal information.
• Request portability of your data.
• Restrict or object to the processing of your data.
• Withdraw your consent.
• Lodge a complaint with a data protection authority (in France: the CNIL).

To exercise your rights, contact us at support@qurtens.com . We may ask you to verify your identity before processing your request.

International users

Your personal information may be transferred, stored and processed outside your country of residence, in line with applicable data-protection laws.