Use the Exact-Fit Guarantee

File a claim - Exact-Fit Guarantee.

For made-to-measure curtains

Your made-to-measure curtain doesn't cover your window perfectly? That's exactly what the Exact-Fit Guarantee is for. Fill out this form and our team takes care of the rest.

Before you start

This guarantee covers measurement errors on made-to-measure orders only, within 30 days of delivery.
You will need:

  • Activate your guarantee here
  • Your order number
  • A photo of the hanging curtain
  • A photo of the issue (light leak, overflow, gap at the bottom or sides)
  • Your new measurements
What's the issue?

Photo of the curtain (issue visible)

By submitting this form I confirm I have received this made-to-measure curtain and that I am within the 30-day window.

Haven't activated your guarantee yet?

Activation is a required first step.

It takes 2 minutes and registers your order in our system. Without it, your claim cannot be processed.

Activate my Exact-Fit Guarantee →